End User Terms
RALCO WORKER APP
END USER TERMS OF USE
Last Updated: February 1, 2026
Welcome
These End User Terms of Use(“Terms”)apply to your use of the RALCO Worker mobile application (the“App”).The App is provided byRalco Compliance Limited (“RALCO,” “we,”or“us”), a company based in Ireland.Your employer has a separate agreement with RALCO that allows you to use the App for work purposes.
You must be at least 18 years old to use the App.
BY USING THE APP, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE APP.
What the App Does
The RALCO Worker App is a workforce management tool that lets you clock in and out at work sites, acknowledge documents and safety forms, and keep records of your time. Your employer uses this information to manage attendance, payroll, and compliance.
Information We Collect
When you use the App, we collect:
Your face scan–We use facial recognition to verify your identity when you clock in and out. This prevents someone else from clocking in for you. We store a mathematical representation of your face (not photos) to make this work.
Your electronic signature–When you sign documents in the App (like Pre-Task Plans or safety forms), we store your signature.
Your location–Whenyou clock in or out, we record your location to verify you are at the work site. We only check your location at clock-in and clock-out times—we do not track your location continuously.
Time and attendance records–The App records when you clock in and out, and this information is shared with your employer.
Face Scans and Biometric Information
IMPORTANT:Before you can use the App, you will be asked to consent to the collection of your face scan. This consent is separate from these Terms. Please read our Biometric Information Privacy Policy carefully—it explains what we collect, why, how long we keep it, and your rights.
Key points about your face scan:
• We only use it to verify your identity at clock-in and clock-out.
• We do not sell it or share it with anyone except the service providers that help us run the App.
• When you stop using the App (for example, if you leave your job), your face scan data will be deleted.
• You can withdraw your consent to face scan collection at any time, but this may mean you can no longer use the App.
YourEmployer’sRole
Your employer—not RALCO—is responsible for decisions about your employment. RALCO provides the technology; your employer decides how to use the information for things like payroll, scheduling, and performance management.
Your employer can see:
• your clock-in and clock-outtimes;
• your location at clock-in and clock-out;
• documents you have signed; and
• whether your identity was successfully verified.
If you have questions about how your employer uses this information, please talk to your employer directly.
Where Your Data Is Stored
Your data is stored on secure servers in the United States, operated by Amazon Web Services (AWS). RALCO is based in Ireland, and our team in Ireland can access your data to provide and support the App. This means your data may be accessed from both the United States and Ireland.
We use security measures to protect your data, including encryption (which scrambles your data so others cannot read it) and strict controls on who can access it. For more details, see our Privacy Policy.
Rules for Using the App
When using the App, you agree to:
• only clock in and out for yourself—never for someoneelse;
• provide accurateinformation;
• not try to trick or bypass the facial recognitionsystem;
• not share your login information withanyone;
• not copy, modify, or try to reverse-engineer the App; and
• follow youremployer’spolicies for using the App.
Your Rights
You have the right to:
• request information about what data we have aboutyou;
• request that we correct any inaccurateinformation;
• request that we delete your data (though this may prevent you from using the App);
• request a copy of your data in a format you can take withyou;
• object to certain uses of yourdata;
• withdraw your consent to biometric data collection at any time; and
• make a complaint to a data protection authority if you believe your data is being misused.
Some of these rights come from European data protection law (known as the GDPR), which applies because RALCO is based in Ireland. Other rights come from US state laws, depending on where you live. You can read more about your rights in our Privacy Policy.
To exercise these rights, contact us at privacy@ralco.io or talk to your employer.Because your employer controls how your data is used in the App, some requests may need to go through your employer.
Data Protection Authority
If you are unhappy with how we handle your data and we cannot resolve the issue, you have the right to complain to the Irish Data Protection Commission:
Irish Data Protection Commission
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Website: www.dataprotection.ie
Phone: +353 (0)1 765 0100 / 1800 437 737
No Warranty
The App is provided“as is.”RALCO is not responsible for employment decisions made by your employer based on data from the App.
Limitation of Liability
To the extent allowed by law, RALCO is not liable for any indirect damages or losses you may experience from using the App, including lost wages or employment disputes. Any claims related to your employment should be directed to your employer.
Changes to These Terms
We may update these Terms from time to time. If we make significant changes, we will notify you through the App. Your continued use of the App after changes means you accept the new Terms.
Governing Law
These Terms are governed by the laws of the State of New York.However, if European data protection law (GDPR) gives you rights that go beyond what is in these Terms, those rights still apply.
Contact Us
If you have questions about these Terms or the App:
Ralco Compliance Limited
Email:privacy@ralco.io
Website: https://ralco.io
Related Policies
These policies also apply to your use of the App:
• Privacy Policy https://ralco.io/legal
• Biometric Information Privacy Policy https://ralco.io/legal